"Use" or "Using" means to access, view, download, upload, or any other legal use or otherwise benefit from using the StayGlad Service.
"User" or "you" means any person who accesses or uses the Service for his own purpose or on behalf of someone else and includes any legal entity.
"User's Content" means any content, including any text, data, information or other material, that you may upload, transmit or store using the functionality of the StayGlad Service.
"Order" or "Job": means any order placed for services through the StayGlad’s Mobile Application/Website or any other medium or platform
"Vendor" or "Service Provider" or "Beauty Therapist" wherever applicable means a third party, which has agreed to co-operate with StayGlad to offer its services.
"StayGlad App" means a Mobile Application owned and operated by StayGlad and all screenshots, pages appearing, appended, available along with this Mobile Application.
"StayGlad Service" means collectively including all content provided through the StayGlad App and the Website.
"Website" means www.Stayglad.in and www.Stayglad.com and all web pages appearing, appended, available along with this Website
StayGlad Service Use
Everytime You use the StayGlad Service, shall constitute your acceptance of changes made to Terms.
User conveys acceptance to Terms every time the User uses the StayGlad Service. User has discretion not to use the StayGlad Service, so User’s use of the StayGlad Service, despite having the right and power of not to use, is construed as User has accepted the Terms
StayGlad can provide User, subject to acceptance of Terms, at its sole discretion, the User Name and Password ("User Account"). StayGlad solely reserves the right to accept or reject application made by User for having User Account without obligation of explanation. StayGlad reserves the right to store, evaluate, analyze, verify and authenticate the personal information and data provided by the User. The User hereby acknowledges that StayGlad continues to maintain right to close the User Account without any prior notice for any reasons whatsoever it may be.
Any person who accesses this StayGlad Service is presumed to be legally capable of entering into a legal contract and has understood and voluntarily accepted the Terms.
Rules of Conduct
The StayGlad Service shall facilitate the User to order or book services online by using the StayGlad App and/or Website. You acknowledge, agree that you have complete responsibility while ordering services through the StayGlad App and/or Website. The User’s discretion is required while using the StayGlad Service.
The StayGlad Service shall be used solely for User’s non-exclusive, non-assignable, non-transferable and limited personal use and for no other purposes. User’s Use of the StayGlad Service is subject to all applicable local, state, national laws and regulations wherever applicable. Except as specifically permitted in Terms, User shall have no right to copy, change, alter, amend, reverse engineer, decompile, reverse translate, disassemble, publish, disclose, display or make available, or in any other manner, decode the StayGlad App and/or the Website.
You agree that, any contract for the service ordered through use of StayGlad App and/or Website is between You and StayGlad; any contract for the supply of StayGlad Service from the StayGlad App and/or Website is between You and StayGlad. You agree to take reasonable care when providing StayGlad with your details and warrant that these details are accurate and complete at the time of ordering a service. You also warrant that the credit or debit card details that You provide are of your own credit or debit card.
StayGlad Service and/or Services purchased/availed from the StayGlad App and/or Website is intended for your use only and that You are acting as an end customer only and not as an agent for another party while using the StayGlad Service
You understand that some type of services may be suitable for Users within certain age ranges and gender only unless mentioned otherwise. It is your sole responsibility to check whether the service you are ordering is suitable for the intended recipient.
You understand that, if the ordered service is within the capacity of the StayGlad or it's associated vendors, StayGlad will accept the contract and confirm it to you. If the details of the order are correct, the contract for the service will be confirmed by text message (SMS) and/or other medium to the User.
In case the service offered by StayGlad is ordered, StayGlad will confirm availability together with or separately from service.
The confirmation message will specify delivery details including the approximate service time specified by StayGlad.
In case service is not possible for whatsoever reason, StayGlad will let you know by text message (SMS), phone call and/or other medium. You understand and acknowledge that in unforeseeable events or Force Majeure events, StayGlad may not be able to reach and/or communicate with You about the non-availability of the scheduled service.
Prices and Payments
All prices listed on the StayGlad App and/or Website for services are correct at the time of publication and is as received from vendors wherever applicable. While StayGlad takes great care to keep them up to date, the final price charged to you by StayGlad or the vendor may change at the time of delivery based on the latest menu and prices. StayGlad reserves the right to alter the menu of the services available for usage on the StayGlad App and/or Website and to delete and remove them if needed.
All prices listed on the StayGlad App and/or Website for services by StayGlad or its associated vendors listed on the StayGlad App and/or Website reflect the price charged by StayGlad or the vendor or its service partner at the time of listing. In the event where the vendor or the service partner informs StayGlad immediately after placing the order by the User, about the change in price for the service, StayGlad will try to make every possible effort to inform the User about the price difference and the User can choose to opt-out of the order at that time
All prices for services by StayGlad or a third party service provider assigned by StayGlad listed on the StayGlad App and/or Website is correct at the time of publication, however, StayGlad reserves the right to alter the same in future.
The total price for services including all other charges, taxes, costs, if any, will be displayed on the StayGlad App and/or Website when you place your order. For orders that need an inspection or visit, the final cost towards the service will be confirmed after the inspection/ visit and before commencement of the service. Full payment must be made for all the particulars mentioned in the order. Payment has to be made in cash or, if available on the StayGlad App and/or Website, by online payment including through credit card, debit card, net banking or wallet
You shall ensure that online payment mode is secured; your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct necessary security checks to confirm about your identification before making any such payment.
Service time quoted at the time of ordering is approximate only and may vary. Services will be delivered to the address as intimated by you while ordering.
In case StayGlad or vendor or a third party delivery service provider assigned by StayGlad does service, StayGlad will take reasonable care to deliver in a timely manner. StayGlad takes no responsibility for late service in either case.
All orders are serviced by reputable businesses, StayGlad and the vendor or service partners will make every effort to deliver within the time stated; however, StayGlad will not be liable for any loss caused to you by late delivery. If the service is not offered within the estimated delivery time quoted, User shall contact StayGlad by email and StayGlad will try to ensure that you receive your order as quickly as reasonably possible.
In case of a late service, no charges will either be voided or refunded by StayGlad
All risk in the service shall pass to you upon availing the service though StayGlad takes ample precaution to avoid any such risks.
If you fail to accept the service at the time they are ready or StayGlad is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the service shall be deemed to have been delivered to you and all risk and responsibility in relation to such orders shall pass to you. Any storage, insurance and other costs, which StayGlad incurs as a result of the inability to service, shall be your responsibility and you shall indemnify StayGlad in full for such cost.
You must ensure that at the time of service arrangements, including access where necessary, are in place for offering the service. StayGlad cannot be held liable for any damage, cost or expense incurred to such service as a result of a failure to provide adequate access or arrangements for service.
StayGlad or the vendors or service partners, aim:
1.to offer services at the place of service requested by you in your order;
2.to deliver within the time confirmed in your order;
3.to inform you if they expect that they are unable to meet the estimated service time
StayGlad, the vendors or the service partners shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery
You understand and accept that it might not be possible for StayGlad, vendor or service partners to offer services to some locations. In such cases, StayGlad will inform you accordingly and arrange for cancellation of the order or service to any alternative delivery address.
You must notify StayGlad immediately if you decide to cancel your order, through the app or by phone. If StayGlad accepts your cancellation, no cancellation fee applies. If StayGlad is unable to accept your cancellation for some reason e.g. because task force has been allocated and/or task force is already out for service, the order for the service may not be cancelled. StayGlad will not be able to refund the money already paid for any cancelled order, for which service arrangements have been already made.
StayGlad may cancel an order if the service unavailable for any reason. StayGlad will notify you if this is the case and return any payment that you have made.
If the cancellation was made in time and once StayGlad has accepted your cancellation, StayGlad will refund or re-credit your debit or credit card or net banking account with the full amount within 14 days.
In the unlikely event that StayGlad offers a wrong service, you have the right to reject the service of the wrong order and you shall be fully refunded for the order if you decide not to opt for the correct service. The order’s completeness will be decided by comparing offered service with the booked service.
In cases of addresses being incomplete, StayGlad reserves the right to cancel such orders automatically.
Where StayGlad have requested information from you to provide service, you agree to provide StayGlad with accurate and complete information.
You are entitled to request a copy of the said personal information StayGlad holds about you. Please contact us if you wish to request copy of this information.
User understands and acknowledges that by choosing StayGlad you have allowed StayGlad to use your personal information.
User understands, acknowledges and agrees that although StayGlad provides appropriate firewalls and protections, the StayGlad Service is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.
In case StayGlad is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the StayGlad Service and/or any particular user(s), StayGlad will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information.
Ownership of Information
All data, information is the property of StayGlad or its Users. If you believe that the StayGlad Service contains elements that infringe your intellectual property rights in your work, please notify StayGlad immediately. If StayGlad receives intellectual property right infringement claim notification and it is felt appropriate, StayGlad may remove all such content from the StayGlad App and/or Website, which is indicated as infringing, and/or take any other appropriate action.
Disclaimer and Limitations of Liability
The StayGlad service and all contents, materials and postings are made available on an "as is" and "as available" basis, without any representation or warranty of any kind, express or implied. The StayGlad service will be available for use, or that all services, features, functions or operations will be available or be performed as described. the services, the StayGlad app and/or website is not hack proof. The data may get pilfered, damaged, lost, garbled or become useless. Without limiting the foregoing, StayGlad is not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the StayGlad service. You understand, acknowledge and agree that you are assuming the entire risk as to your data, quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, safety, security and validity of any and all features and functions of the StayGlad service, including, without limitation, postings and materials associated with your use of the StayGlad service.
Photographs provided on the StayGlad App and/or Website are only for reference and shall be treated as an example without any warranty, guarantee, quality, suitability, look, appeal and feel. The items displayed in photographs or advertisements may have variations in colors, appeal, looks, feel, etc. when compared to the services offered.
You agree to indemnify, defend and hold StayGlad, its parents, subsidiaries, affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the StayGlad Service, whether by use of User Account or otherwise.
These Terms contains the entire understanding and agreement between User and StayGlad and supersedes any and all prior or inconsistent understandings relating to StayGlad Service and your use of StayGlad Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of StayGlad Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the StayGlad Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the Courts of Bengaluru, Karnataka, India and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.
Without limiting the foregoing, under no circumstances shall StayGlad be held liable for any damage or loss due to deficiency in performance of the StayGlad Service resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures.
Each provision of the Terms is independent of each other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of Terms, which shall remain valid and enforceable.
StayGlad takes complaint very seriously and aim to respond to your complaint within 5 business days. All complaints to be addressed to firstname.lastname@example.org
IF YOU DO NOT ACCEPT AND ABIDE BY THIS TERMS, YOU MUST NOT USE STAYGLAD SERVICE.
If you have any questions about the terms & conditions, please contact us at:
Suraj Building, 2032,
1st cross, 16B Main, Kodihalli,
Near 100 ft road Indiranagar